CoinTracker had 28 outages in the last 2 years totaling 860h 26m of downtime — averaging 1.2 incidents per month.
There were 28 CoinTracker outages since November 19, 2024 totaling 860h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently experiencing an issue with updating exchange accounts. Users may see a notification stating that the wallet has already been added when updating. This is being looked into, and we'll post updates once we have more information.
This incident has been resolved.
We're aware that some users are experiencing issues loading their Portfolio page. Other areas of CoinTracker are not affected. We're investigating and will provide updates here as we learn more.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We are currently investigating this issue.
This sync issue has been resolved and we are monitoring the results.
This incident has been resolved.
We’re currently investigating an issue preventing some users from accessing CoinTracker. Some users may be prompted to log in again after attempting to sign in with valid credentials. Our engineers are investigating the issue and we will be providing updates as necessary.
We’re no longer seeing signs of the issue, but investigation is ongoing to confirm full resolution. We’re continuing to monitor closely.
This incident has been resolved.
Users are temporarily unable to download 2025 tax forms. We are working on resolving this issue as soon as possible.
This incident has been resolved.
We are currently investigating an issue with Ethereum wallets not syncing.
This incident has been resolved.
We're aware of an issue where some users who recently purchased or upgraded a plan are not seeing it reflected in CoinTracker, even though the payment processed successfully. Our team is actively investigating and we'll update this page as soon as we have more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues impacting Coinbase & Kraken wallet syncing. Our engineers are investigating the issue, and we will be providing updates as necessary
A fix has been implemented for the issue affecting Kraken wallet syncing and we are currently monitoring to ensure stability. We continue to investigate an issue affecting Coinbase wallet connections and syncing for some users. Our team is actively working on mitigation and will provide updates as soon as more information becomes available.
The issue affecting Coinbase wallet authentication has been identified and a fix is currently being deployed. We are monitoring both Kraken and Coinbase wallet connections and syncing to ensure stability. Thank you for your patience.
The Kraken and Coinbase wallet auth/sync issues are now fixed and we’re closely monitoring for stability. Thanks for your patience and please flag any unexpected behavior to our CX team.
This incident has been resolved. If you are still experiencing any unexpected behavior with syncing Coinbase or Kraken, please flag to our CX team.
We’re currently experiencing a temporary issue impacting wallet sync for some integrations. Our team is actively investigating. We’ll provide updates as soon as possible. Thank you for your patience.
This issue has been resolved.
We are aware of an issue where users may see their accounts stuck in a calculating state. Our engineers have identified the root cause and are working on a fix. We will be providing updates as necessary.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue where the Wallets page is currently not loading. Our engineers are investigating the issue and we will be providing updates as necessary.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an outage of the website and all CoinTracker services. Our engineering team is working to restore service as soon as possible.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an increase in rate-limiting Error 1015.
This incident has been resolved.
We are currently investigating this issue.
This issue has been resolved in the newly released version 2.5.2. Android users who already have the app downloaded and are not able to load the app will need to update to that version. iOS users are not impacted.
We’re investigating an issue causing Coinbase authentication errors for CoinTracker users. Users may see a 403 error or be unable to connect their Coinbase account when: - Logging in with Coinbase - Adding a new Coinbase account - Syncing an existing Coinbase account Our engineering team is in contact with Coinbase and actively working to resolve the issue. We’ll share updates here as soon as more information is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a CloudFlare issue affecting Cointracker and are investigating the situation.
We are continuing to work on a fix for this issue.
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware of an issue where some users are being unexpectedly logged out of the CoinTracker mobile app without warning. Our team is actively investigating the cause. If you are logged out, you can log back in normally. ➡️ Follow updates and add feedback here: https://feedback.cointracker.io/product-feedback/p/unexpected-log-outs-on-mobile-app
We’ve released a fix for the unexpected log-out issue on the CoinTracker mobile app and are monitoring results. Please update your app to version 2.3.1 from the App Store. If you continue to experience the issue after updating, please reach out to our Support team so we can assist you. You can continue to share feedback at the link below.
This issue is now resolved. Please reach out to support if you're still facing unexpected log outs on mobile.
CoinTrackers are not able to submit a support ticket from the web application. Tickets can be submitted by navigating to Chatoshi from the help center or emailing [email protected].
This incident has been resolved.
We are aware of an issue with Portfolio totals being inconsistent between the desktop and mobile app. Portfolio is also not updating token prices. Our engineers are investigating this issue and we will be providing updates as necessary.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where some users are unable to add Base, Fraxtal, and Optimism wallets. Users may experience errors or failed attempts when trying to connect these wallets. Other wallet connections and platform features are not affected at this time. No action is required from users—we are working on resolving this as quickly as possible and will provide updates as necessary.
We are continuing to work on a fix for this issue.
This incident has been resolved. Refreshing your web browser may be required if you continue to see this issue.
We noticed a spike in failed tax form email deliveries. We are actively monitoring the situation. Your forms should still download as expected as long as you remain on the page.
This incident has been resolved.
We are aware of some Kraken wallets showing as duplicates due to a recent update. No action is required. We are running a fix to remove duplicate wallets automatically. Our engineers are investigating the issue and we will be providing updates as necessary
Kraken Duplicate Wallet issue has been fixed. There are a few assets where users still might see duplicates. - ZEC - DAO - ICN - NMC - USTC - LUNC - RENDER Fixes for these assets will be put into place soon so that users will no longer see duplicate wallets here as well.
This issue has been resolved and we are in the process of cleaning up all accounts. Please expect your account to be resolved this week. In case you face further issues after, please contact Support.
Email notifications for your Coinbase transactions may be delayed. We're aware of the issue and looking into it.
This incident has been resolved.
Additional ETH transaction displayed on account
We are currently investigating an issue where some users are seeing incorrect ETH transactions in their accounts. This issue is related to incomplete data from Coinbase’s API during their ETH2 wallet deprecation process. For affected users, this may cause ETH transactions to appear as "sent" without showing a corresponding incoming transaction to the new staked ETH account. Please note that this is a display issue, not a system compromise. We are actively working with Coinbase to resolve this issue and will provide updates as we learn more. If you notice any unusual behavior in your account, please rest assured that we are aware and addressing it. You can subscribe for updates by upvoting the open report here: https://feedback.cointracker.io/bugs/p/additional-eth-transaction-synced-from-coinbase
This issue is now resolved. Please use the "Update Coinbase Account" option on the Wallets page to reauthenticate if you are still facing issues.
We are currently investigating the issue where the page returns a HTTP ERROR 500.
This incident has been resolved.