Resolved after 2 days 1 hour, affecting APIs, on July 5, 2022.
Our software partner has identified the issue and fix has been implemented and we are monitoring the results. At this time, we expect Foresight Chat, Admin Settings, and other features to be available for most Foresight users.
Affected components
Update timeline
- investigating Jul 08, 2022, 05:37 AM UTC
Patient Chat, Admin Settings, and many other features stopped being available for some Foresight users.
- identified Jul 08, 2022, 05:38 AM UTC
The issue has been identified as an ongoing issue with one of our software service providers. Currently Chat, Admin Settings, and other features may not display for some Foresight Users. While no data will be lost, responses to some patient messages may be delayed due to Foresight user's not being able to view the Foresight chat window.
- monitoring Jul 08, 2022, 05:43 AM UTC
Our software partner has identified the issue and fix has been implemented and we are monitoring the results.
- identified Jul 08, 2022, 05:45 AM UTC
Issues with our partners software continue. They are working on identifying a fix. Currently Chat, Admin Settings, and other features may not display for some Foresight Users. While no data will be lost, responses to some patient messages may be delayed due to Foresight user's not being able to view the Foresight chat window.
- monitoring Jul 08, 2022, 05:46 AM UTC
Our software partner has identified the issue and fix has been implemented and we are monitoring the results. At this time, we expect Foresight Chat, Admin Settings, and other features to be available for most Foresight users.
- resolved Jul 08, 2022, 05:47 AM UTC
This incident has been resolved.
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