Codex Health incident

Allie Degraded - impacting some users

Resolved after 8 hours 56 minutes, affecting APIs, on June 13, 2024.

resolved Jun 14, 2024, 05:22 AM UTC

Only 1 user experienced an issue and it seems to not have been something that could impact any other users. Marking incident has been resolved.

Started
Jun 13, 2024, 08:26 PM UTC
Resolved
Jun 14, 2024, 05:22 AM UTC
Duration
8h 56m
Detected by Pingoru
Jun 13, 2024, 08:26 PM UTC

Affected components

APIs

Update timeline

  1. investigating Jun 13, 2024, 08:26 PM UTC

    Some (not all) patient Allie users may be experiencing a degradation in the Allie application. We are currently investigating.

  2. identified Jun 13, 2024, 09:57 PM UTC

    A possible issue has been identified and a fix is in progress.

  3. monitoring Jun 13, 2024, 11:40 PM UTC

    We confirmed that this is only impacting a very small number of users. We're going to silence this incident while we continue to monitor the situation.

  4. resolved Jun 14, 2024, 05:22 AM UTC

    Only 1 user experienced an issue and it seems to not have been something that could impact any other users. Marking incident has been resolved.

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