CM.com experienced a minor incident on July 6, 2026 affecting Sign and Email Gateway API's, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
SignEmail Gateway API's
Update timeline
- investigating Jul 06, 2026, 02:03 AM UTC
Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.
- monitoring Jul 06, 2026, 02:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 06, 2026, 02:52 AM UTC
Open and Click tracking has been temporarily disabled.
- resolved Jul 06, 2026, 05:09 AM UTC
This incident has been resolved.