CM.com incident

HALO - degraded performance

Critical Resolved View vendor source →

CM.com experienced a critical incident on May 29, 2026 affecting HALO Voice and Inference, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 03:05 PM UTC
Resolved
May 29, 2026, 07:55 PM UTC
Duration
4h 50m
Detected by Pingoru
May 29, 2026, 03:05 PM UTC

Affected components

HALO VoiceInference

Update timeline

  1. investigating May 29, 2026, 03:05 PM UTC

    We are currently investigating degraded performance affecting HALO. Response times have increased significantly, resulting in reduced service availability. Our team is actively investigating the root cause. Further updates will follow.

  2. investigating May 29, 2026, 03:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 29, 2026, 05:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 29, 2026, 07:55 PM UTC

    This incident has been resolved.