CM.com incident

Issue with inbound media on WhatsApp

Minor Resolved View vendor source →

CM.com experienced a minor incident on January 20, 2026 affecting WhatsApp Business, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 03:32 PM UTC
Resolved
Jan 20, 2026, 04:40 PM UTC
Duration
1h 7m
Detected by Pingoru
Jan 20, 2026, 03:32 PM UTC

Affected components

WhatsApp Business

Update timeline

  1. investigating Jan 20, 2026, 03:32 PM UTC

    We are investigating an issue with incoming media (images/video) messages on WhatsApp.

  2. resolved Jan 20, 2026, 04:40 PM UTC

    This incident has been resolved.