Resolved after 22 hours 37 minutes, affecting Website and Website (Website — Point of Sale), on August 5, 2026.
We have deployed another fix for the scanner issue. We will continue to monitor to ensure the fix is stable.
Affected components
Update timeline
- identified Aug 05, 2026, 01:30 PM UTC
Reports of scanners being down in many locations. We have identified what is causing the issue and are in the process of correcting it now. We will post updates here as they become available.
- monitoring Aug 05, 2026, 02:28 PM UTC
We have released a fix for the scanner issue. please refresh your check-in monitor page and your scanner should work correctly going forward. We will monitor for stability.
- investigating Aug 05, 2026, 03:01 PM UTC
The fix that we put in place is not working as expected, we are investigating other corrections. We will keep you posted here with any updates.
- monitoring Aug 05, 2026, 04:11 PM UTC
We have deployed another fix for the scanner issue. We will continue to monitor to ensure the fix is stable.
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