Degraded performance in EU West

Update timeline

1. investigating Mar 30, 2026, 08:58 AM UTC

   Status: Investigating We are seeing an increase in request times in the EU West region. API and Web UI requests were impacted, with errors observed between 09:58 and 10:04. Our engineers are currently investigating. Affected components Blog (cloudsmith.com/blog) (Degraded performance) Package Uploads (Degraded performance) Upstreams (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance) Package Downloads (Degraded performance) Continuous Security (Early Access) (Degraded performance) Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Package Sync (Degraded performance) REST API (api.cloudsmith.io) (Degraded performance) Help & Documentation (docs.cloudsmith.com) (Degraded performance) Broadcasts (Degraded performance) Security Scanning (Degraded performance) Enterprise Policy Manager (Early Access) (Degraded performance)

2. monitoring Mar 30, 2026, 09:34 AM UTC

   Status: Monitoring The issues causing increased latency in the EU West region have been mitigated. Service has been restored, and we are continuing to monitor the system health Affected components Package Uploads (Operational) Cloudsmith Web App (app.cloudsmith.com) (Operational) Broadcasts (Operational) Legacy Web App (cloudsmith.io) (Operational) Package Downloads (Operational) Security Scanning (Operational) Enterprise Policy Manager (Early Access) (Operational) Blog (cloudsmith.com/blog) (Operational) Package Sync (Operational) REST API (api.cloudsmith.io) (Operational) Help & Documentation (docs.cloudsmith.com) (Operational) Upstreams (Operational) Continuous Security (Early Access) (Operational)

3. resolved Mar 30, 2026, 10:16 AM UTC

   Status: Resolved The issues causing increased latency and error rates in the EU West region have been resolved. Affected components Cloudsmith Web App (app.cloudsmith.com) (Operational) Broadcasts (Operational) Security Scanning (Operational) Enterprise Policy Manager (Early Access) (Operational) Blog (cloudsmith.com/blog) (Operational) Package Sync (Operational) REST API (api.cloudsmith.io) (Operational) Help & Documentation (docs.cloudsmith.com) (Operational) Upstreams (Operational) Legacy Web App (cloudsmith.io) (Operational) Package Downloads (Operational) Continuous Security (Early Access) (Operational) Package Uploads (Operational)