CloudSigma incident

[CAI] Unavailable WebApp

Minor Resolved View vendor source →

CloudSigma experienced a minor incident on October 19, 2025 affecting Cairo cloud, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2025, 11:59 AM UTC
Resolved
Oct 19, 2025, 01:22 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 19, 2025, 11:59 AM UTC

Affected components

Cairo cloud

Update timeline

  1. investigating Oct 19, 2025, 11:59 AM UTC

    CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. All running services and machines are not impacted by this issue. Our administrators are working to resolve it as soon as possible.

  2. investigating Oct 19, 2025, 11:59 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 19, 2025, 01:22 PM UTC

    CloudSigma would like to inform you that the issue in our Cairo Cloud is now resolved. You can once again access the WebApp. There was no impact on already existing servers or services during the interruption. Thank you for your understanding.