Cloudinary Outage History

We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.

Following an incident with a third-party service provider, we’re experiencing delays in receiving and processing usage data. Until this is resolved, dashboards and reports in your account may load inconsistently or appear out of date (missing the last few hours of usage).

We’re currently experiencing elevated error rates in Transformations within the US region starting at 5:55 AM UTC. Our team is investigating the issue and working to restore normal functionality as soon as possible.

We are currently investigating a small subset of collections that are made public are not being detected.

We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.

For 5 minutes, between 04:46 and 04:51 UTC, customers have experienced increased latencies and error rates when delivering new images, including API calls. Our team is actively investigating the issue to identify and address the root cause.

We have received reports of an issue that is currently preventing some user accounts from overwriting assets. Our team is actively investigating the issue to identify the root cause and implement a resolution.

We are currently experiencing delays in our webhook notification delivery system. Customers may observe that webhook events are delivered later than expected. Our engineering team is actively investigating the root cause and working to restore normal delivery speeds. We will provide updates as more information becomes available.

We are continuing to investigate this issue.

We are aware that webhook notifications aren't being received and are investigating it.

We are aware of an issue preventing users with the “Admin” role from creating new users. We are currently working on a fix and will provide updates as we learn more.

Starting June 30th 2025 00:00 UTC we've been encountering outages with the VIESUS™ Automatic Image Enhancement add-on. Our team is actively investigating the root cause and working on a resolution. We appreciate your patience as we address this issue.

From 9:30am UTC, customers who are using the Aspose addon might experience some errors. We are actively working on it and will update with any insights.

We want to inform you that some operations will fail for users using GCS as their backup bucket. We've also received reports that some Cloudinary functionality such as our documentation site and some add-ons provided via third-party services are affected. We're investigating this issue to determine how it's affecting our customers.

We’re currently experiencing an issue that is preventing the Cloudinary console from loading. Our engineering team is actively investigating the cause and working to restore access as soon as possible. We’ll provide updates here as we learn more. Thank you for your patience, and we apologize for the inconvenience.

We are currently investigating an issue related to Webhook notifications. From Yesterday 11 AM UTC, you may encounter delays in receiving notifications. Our team is actively investigating the issue to identify the root cause and implement a resolution.

We are continuing to investigate this issue.

We want to inform you that starting 14:52 UTC, we're investigating slow/failing asset delivery and API calls, affecting a small number of our customers. Our team is actively investigating the issue to identify the root cause and implement a resolution.