Cloudinary incident

Asset thumbnails not loading correctly in Media Library Widget

Minor Resolved View vendor source →

Cloudinary experienced a minor incident on October 22, 2025 affecting Media Library Widget, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2025, 02:01 PM UTC
Resolved
Oct 22, 2025, 02:58 PM UTC
Duration
56m
Detected by Pingoru
Oct 22, 2025, 02:01 PM UTC

Affected components

Media Library Widget

Update timeline

  1. investigating Oct 22, 2025, 02:01 PM UTC

    We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.

  2. identified Oct 22, 2025, 02:41 PM UTC

    The source of the issue has been identified, and a fix will be deployed as soon as possible

  3. resolved Oct 22, 2025, 02:58 PM UTC

    A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.