Cloudinary experienced a minor incident on October 20, 2025 affecting Media Transformation API - US and Console and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:51 AM UTC
We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.
- investigating Oct 20, 2025, 08:12 AM UTC
The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.
- investigating Oct 20, 2025, 09:12 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:37 AM UTC
The services are recovering and are being closely monitored.
- investigating Oct 20, 2025, 02:23 PM UTC
We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.
- investigating Oct 20, 2025, 03:56 PM UTC
Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.
- identified Oct 20, 2025, 05:53 PM UTC
We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.
- monitoring Oct 20, 2025, 08:39 PM UTC
We have identified that Amazon's Rekognition service is currently down.
- monitoring Oct 21, 2025, 07:08 AM UTC
We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.
- resolved Oct 21, 2025, 03:30 PM UTC
This incident has been resolved.