Cloudinary incident
Degraded Performance - Usage Data & Reporting Delays
Cloudinary experienced a minor incident on October 20, 2025 affecting Digital Asset Management (DAM) and Billing, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:29 PM UTC
Following an incident with a third-party service provider, we’re experiencing delays in receiving and processing usage data. Until this is resolved, dashboards and reports in your account may load inconsistently or appear out of date (missing the last few hours of usage).
- monitoring Oct 20, 2025, 08:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 02:01 PM UTC
The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details.