Cloudinary experienced a major incident on October 16, 2026 affecting Digital Asset Management (DAM) and Management Console, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 08:06 PM UTC
We are currently investigating an issue affecting the Cloudinary web UI. Some users may be unable to log in or use the Console and Media Library. Our engineering team is actively working on it. Image and video delivery, uploads and API requests using API credentials are not affected. We will post another update as soon as we have more information.
- monitoring Oct 16, 2026, 09:08 PM UTC
A fix has been implemented for the issue affecting the UI and console. We are now monitoring the system to ensure stability. Users who still see errors should refresh the page and log in again.
- resolved Oct 16, 2026, 09:53 PM UTC
This incident has been resolved. The UI and console, including login, is operating normally. We apologize for the inconvenience.