Cloudinary experienced a major incident on September 28, 2026 affecting Media Transformation API - EU and Upload API - EU and 1 more component, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Media Transformation API - EUUpload API - EUMedia Delivery
Update timeline
- identified Sep 28, 2026, 09:58 AM UTC
We are currently investigating increased error rates in the EU region affecting uploads (eager transformations), transformations, and delivery. The issue began at approximately 06:15 UTC. We will provide updates as more information becomes available.
- monitoring Sep 28, 2026, 10:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 02:33 PM UTC
This incident has been resolved.