Resolved after 7 hours 13 minutes, affecting App (app.cloudcannon.com) and Atlassian Bitbucket Git via HTTPS and 1 more, on August 7, 2023.
We have reached out to the impacted users and organizations. Thank you for your patience, please reach out to support if you have any concerns.
Affected components
Update timeline
- identified Aug 07, 2023, 11:16 PM UTC
We have identified an issue with Bitbucket Oauth connections. We are working to release a fix by end of day that will allow users to reauthenticate their accounts with Bitbucket. Saves will continue to push to the local CloudCannon Git which can be pushed back to Bitbucket after the reconnection. Thank you for your patience, contact support if you have any questions or concerns.
- identified Aug 07, 2023, 11:16 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 08, 2023, 02:43 AM UTC
We are continuing to work on a release to fix this issue.
- monitoring Aug 08, 2023, 04:14 AM UTC
A fix has been implemented and we are monitoring the results. Organizations that sync with Bitbucket as a GIT provider will require to re-authenticate. This can be done on Organization > Settings > Files > Bitbucket. https://app.cloudcannon.com/#organisation/bitbucket We will also be contacting affected Organizations directly.
- resolved Aug 08, 2023, 06:30 AM UTC
We have reached out to the impacted users and organizations. Thank you for your patience, please reach out to support if you have any concerns.
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