Resolved after 5 days 7 hours, affecting General Technology Notices, on November 26, 2025.
The Power Tools have confirmed their systems should be back online. This is the communication that went out at 11:29am on 12/1/2025: Dear Power Tools Community, we are happy to let you know that the cloud portions of Power Tools are back online. We have worked with Ionis (our cloud hosting provider) continuously for the past couple days to restore connectivity. We understand how critical Power Tools is to your business, and we sincerely apologize for this disruption. While this issue originated outside of our infrastructure, please know that we did everything in our power to get you back and running. We will be in discussions with Ionis to make sure this doesn't happen again or we will forced to look at alternative providers. Thank you for your patience and understanding. Power Tools, LLC (407) 834-0700 [email protected]
Affected components
Update timeline
- investigating Nov 26, 2025, 09:00 AM UTC
Power Tools Outage, complete with notice from Power Tools: Dear Power Tools Community, We want to make you aware that portions of Power Tools is currently experiencing another outage that started at 4:00 AM last night, due to an Ionos cloud server failure (our cloud service provider) . This is affecting the Mobile Apps, RFI responses, Bid plan rooms, and the Payroll tax calc update process. Payroll – If you receive a prompt simply click ok and continue JCPM – click ok to continue if prompted for RFI response Mobile Apps – down until the server is back up Work Orders – pushing to the app is down until the server is back up Our IT team is actively monitoring their recovery efforts. We will restore full access to P ower Tools as soon as it is back online. We understand how critical Power Tools is to your business, and we sincerely apologize for this disruption. While this issue originates outside of our infrastructure, please know that our team is doing everything possible to expedite recovery and ensure system stability once Ionis resolves the root cause. We will notify you as soon as the server is back up and running. Thank you for your patience and understanding. Power Tools, LLC (407) 834-0700 [email protected]
- resolved Dec 01, 2025, 04:30 PM UTC
The Power Tools have confirmed their systems should be back online. This is the communication that went out at 11:29am on 12/1/2025: Dear Power Tools Community, we are happy to let you know that the cloud portions of Power Tools are back online. We have worked with Ionis (our cloud hosting provider) continuously for the past couple days to restore connectivity. We understand how critical Power Tools is to your business, and we sincerely apologize for this disruption. While this issue originated outside of our infrastructure, please know that we did everything in our power to get you back and running. We will be in discussions with Ionis to make sure this doesn't happen again or we will forced to look at alternative providers. Thank you for your patience and understanding. Power Tools, LLC (407) 834-0700 [email protected]
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