Cloud 9 incident

Outlook App Potential Issues - 2026-01-23 10:00a

Resolved after 1 day 4 hours, on January 23, 2026.

investigating Jan 23, 2026, 03:00 PM UTC

Please note we are seeing a Microsoft Outlook App outage affecting some customers. This started around 9:30am, according to reports. It appears that using Outlook Web Access is up to date, but the Outlook App on Desktops and Mobile Phones and Devices appear to be affected. For the most up to date emails, right now we recommend people connect to Outlook Web Access via https://office.com and then picking Apps > Outlook.

Started
Jan 23, 2026, 03:00 PM UTC
Resolved
Jan 24, 2026, 07:00 PM UTC
Duration
1d 4h
Detected by Pingoru
Jan 23, 2026, 03:00 PM UTC

Update timeline

  1. investigating Jan 23, 2026, 03:00 PM UTC

    Please note we are seeing a Microsoft Outlook App outage affecting some customers. This started around 9:30am, according to reports. It appears that using Outlook Web Access is up to date, but the Outlook App on Desktops and Mobile Phones and Devices appear to be affected. For the most up to date emails, right now we recommend people connect to Outlook Web Access via https://office.com and then picking Apps > Outlook.

  2. resolved Jan 24, 2026, 07:00 PM UTC

    This issue appears resolved.

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