Close experienced a notice incident on August 6, 2025 affecting Phone Service and Incoming Calls and 1 more component, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Phone ServiceIncoming CallsOutgoing CallsDialerCall RecordingTelephony Provider Connectivity
Update timeline
- identified Aug 06, 2025, 08:16 AM UTC
We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.
- monitoring Aug 06, 2025, 10:55 AM UTC
Our telephony provider, Twilio, has fixed the accounts affected so far and is actively working on preventing the problem from reoccurring.
- resolved Aug 06, 2025, 01:08 PM UTC
This incident has been resolved.