Clio Outage History
Clio is up right nowPingoru has recorded 24 incidents for Clio: 24 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 1 of 720 (0%) |
| May 2026 | 4 | 63 of 744 (8%) |
| June 2026 | 2 | 24 of 720 (3%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 2 | 9 of 744 (1%) |
| September 2026 | 3 | 20 of 720 (3%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 126 (0%) |
Incidents, newest first
Minor September 17, 2026 Authentication Issues 1h 29m Clio Grow, Clio Manage
Started Sep 17, 2026, 08:49 PM UTC· resolved Sep 17, 2026, 10:18 PM UTC
- investigating Sep 17, 2026, 08:49 PM UTC
Authentication issues may be causing some users to be redirected to a blank page when logging into Clio. The cause is currently under investigation. An update will be provided as soon as more information becomes available.
- resolved Sep 17, 2026, 10:19 PM UTC
The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Clio Support
Critical September 11, 2026 Service Availability Issues 33m Clio Manage, Clio Work, Clio Manage, Clio Manage and 3 more
Started Sep 11, 2026, 04:45 PM UTC· resolved Sep 11, 2026, 05:18 PM UTC
- investigating Sep 11, 2026, 05:00 PM UTC
An issue affecting the availability of Clio Manage is currently under investigation. Some users may experience errors, slower performance, or difficulty logging in. An update will be provided as more information becomes available.
- monitoring Sep 11, 2026, 05:35 PM UTC
The issue affecting Clio Manage has been identified and remediated, we are monitoring to ensure we have returned to normal operation
- resolved Sep 11, 2026, 05:52 PM UTC
The incident has been resolved, Clio Manage has returned to normal operation
Minor September 1, 2026 Connection with Intuit Quickbooks 18h Clio Accounting
Started Sep 01, 2026, 09:29 PM UTC· resolved Sep 02, 2026, 03:29 PM UTC
- resolved Sep 02, 2026, 03:29 PM UTC
This incident is now resolved. Our connection with Intuit QuickBooks was unavailable, which meant QuickBooks Online syncs from Clio Manage were delayed or did not complete for customers in the US and Canada. The resulting backlog of queued work also delayed some other background processing in Clio Manage. We limited the affected sync while the backlog cleared, then restored it once processing had caught up. The connection has been operating normally since, and queued work has been resent automatically. We are reviewing how this integration fails so that a future interruption is isolated to the affected features rather than delaying other background work. We apologize for the disruption.
Minor August 23, 2026 Performance Issues in Document Processing 8h 6m Clio Manage
Started Aug 23, 2026, 09:36 PM UTC· resolved Aug 24, 2026, 05:42 AM UTC
- identified Aug 23, 2026, 09:36 PM UTC
We have identified performance issues affecting time to process uploaded documents. We already found the source of the issue and we are working on restoring performance. During remediation, some users may continue to experience slower response times or timeouts. An update will be provided once performance has been restored.
- resolved Aug 24, 2026, 05:42 AM UTC
The performance issue affecting Clio Manage Document Processing has been resolved, and responsiveness is back to normal.
Minor August 3, 2026 Service Availability Issue 22m Clio Work, Clio Work, Clio Work
Started Aug 03, 2026, 11:33 PM UTC· resolved Aug 03, 2026, 11:56 PM UTC
- investigating Aug 03, 2026, 11:33 PM UTC
The cause of the issue affecting Vincent Mobile, and the Word Add-In has been identified, and service is being restored. During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features. An update will be provided once the fix has been implemented.
- resolved Aug 03, 2026, 11:56 PM UTC
The issue affecting Vincent Mobile, Clio Work, and the Word Add-In has been resolved, and systems are operating normally.
Minor July 24, 2026 Service Availability Issues 1h 22m
Started Jul 24, 2026, 09:53 PM UTC· resolved Jul 24, 2026, 11:15 PM UTC
- investigating Jul 24, 2026, 09:53 PM UTC
An issue affecting the ability to download documents from Vincent conversations in Clio Work is currently under investigation. Some users may experience errors downloading documents from Clio Work in Canada. An update will be provided as more information becomes available.
- identified Jul 24, 2026, 10:27 PM UTC
The cause of the performance issue affecting document downloads from Vincent CA has been identified, and we're working on restoring full service. An update will be provided once performance has been restored.
- resolved Jul 24, 2026, 11:15 PM UTC
The issue affecting downloads in Clio Work in Canada has been resolved, and systems are operating normally.
Minor July 23, 2026 Performance Issues 29m Clio Work, Clio Work, Clio Work
Started Jul 23, 2026, 06:53 PM UTC· resolved Jul 23, 2026, 07:22 PM UTC
- identified Jul 23, 2026, 06:53 PM UTC
The cause of the performance issue affecting Clio Work and Vincent Standalone has been identified, and performance is being restored. During remediation, some users may continue to experience slower response times. An update will be provided once performance has been restored.
- resolved Jul 23, 2026, 07:22 PM UTC
The performance issue affecting [Service] has been resolved, and responsiveness is back to normal.
Minor June 17, 2026 Performance Issues – Clio Manage, Clio Work, Clio Manage, Clio Manage and 3 more
Started Jun 17, 2026, 01:02 AM UTC· resolved Jun 17, 2026, 01:02 AM UTC
- investigating Jun 11, 2026, 03:22 PM UTC
An issue impacting performance in Manage EU is currently under investigation. Some users may experience slower than usual background jobs and increased latency. An update will be provided as more information becomes available.
- investigating Jun 16, 2026, 11:50 PM UTC
An issue affecting the availability of Clio Manage is currently under investigation. Some users may experience errors and slower performance. An update will be provided as more information becomes available.
- investigating Jun 17, 2026, 12:21 AM UTC
The performance issue affecting Clio Manage and Clio Work has been resolved, and responsiveness is back to normal.
- resolved Jun 26, 2026, 03:42 PM UTC
The performance issue affecting Clio Manage and Clio Work has been resolved, and responsiveness is back to normal.
Minor June 11, 2026 Performance Issues 1h 26m Clio Manage
Started Jun 11, 2026, 03:26 PM UTC· resolved Jun 11, 2026, 04:53 PM UTC
- investigating Jun 11, 2026, 03:26 PM UTC
An issue impacting performance in some areas of Manage EU is currently under investigation. Users may experience slower than usual background tasks and increased latency. An update will be provided as more information becomes available.
- resolved Jun 11, 2026, 04:53 PM UTC
The performance issues affecting background jobs has been resolved.
Minor May 29, 2026 Performance Issues 3d 9h Clio Manage
Started May 29, 2026, 12:28 PM UTC· resolved Jun 01, 2026, 10:15 PM UTC
- identified Jun 01, 2026, 05:40 PM UTC
An issue impacting performance in Manage has been identified. Some users may experience slower than usual background generation processes, such as report creation and document automation. An update will be provided as more information becomes available.
- identified Jun 01, 2026, 09:45 PM UTC
The cause of the performance issue affecting Manage has been identified, and performance is being restored. During remediation, some users may continue to experience slower lower than usual background generation processes, such as report creation and document automation. An update will be provided once performance has been restored.
- identified Jun 01, 2026, 10:14 PM UTC
The performance issue affecting Manage has been resolved.
- resolved Jun 01, 2026, 10:15 PM UTC
The performance issue affecting Manage has been resolved.
Minor May 19, 2026 Performance Issues 1h 47m Clio Grow
Started May 19, 2026, 04:10 PM UTC· resolved May 19, 2026, 05:58 PM UTC
- identified May 19, 2026, 04:10 PM UTC
The cause of the performance issue affecting Clio Grow (US) has been identified, and performance is being restored. During remediation, some users may continue to experience slower response times. An update will be provided once performance has been restored.
- resolved May 19, 2026, 05:58 PM UTC
The performance issue affecting Clio Grow (US) has been resolved, and responsiveness is back to normal.
Minor May 13, 2026 Service Availability Issue 32m Clio Manage
Started May 13, 2026, 04:44 PM UTC· resolved May 13, 2026, 05:16 PM UTC
- identified May 13, 2026, 04:44 PM UTC
The cause of the issue affecting Clio Manage US (app.clio.com) has been identified, and service is being restored. During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features. An update will be provided once the fix has been implemented.
- monitoring May 13, 2026, 05:04 PM UTC
The issue affecting Clio Manage (app.clio.com) has been fixed, and we are currently monitoring
- resolved May 13, 2026, 05:16 PM UTC
The issue affecting Manage US (app.clio.com) has been resolved, and systems are operating normally.
Minor May 8, 2026 Performance Issues 39m Clio Manage, Clio Work
Started May 08, 2026, 08:16 PM UTC· resolved May 08, 2026, 08:56 PM UTC
- investigating May 08, 2026, 08:16 PM UTC
An issue impacting performance in Clio Manage and Clio Work is currently under investigation. Some users may experience slower than usual page loads or increased latency. An update will be provided as more information becomes available.
- resolved May 08, 2026, 08:56 PM UTC
The performance issue affecting Clio Manage and Clio Work has been resolved
Minor April 29, 2026 Performance Issues 37m Clio Manage
Started Apr 29, 2026, 04:47 PM UTC· resolved Apr 29, 2026, 05:25 PM UTC
- investigating Apr 29, 2026, 04:47 PM UTC
An issue impacting performance in Manage Canada (ca.app.clio.com) is currently under investigation. Some users may experience slower than usual page loads or increased latency. An update will be provided as more information becomes available.
- monitoring Apr 29, 2026, 05:04 PM UTC
We have deployed a fix and are monitoring. An update will be provided as more information becomes available.
- resolved Apr 29, 2026, 05:25 PM UTC
The performance issue affecting Manage Canada (https://ca.app.clio.com/) has been resolved, and responsiveness is back to normal.
Minor April 1, 2026 Authentication Issues 1m Clio Calendar Rules, Clio Draft, Clio Grow, Clio Manage and 21 more
Started Apr 01, 2026, 07:46 PM UTC· resolved Apr 01, 2026, 07:47 PM UTC
- identified Apr 01, 2026, 07:46 PM UTC
The cause of the authentication issues affecting some users has been identified, and a fix is being implemented. An update will be provided as remediation progresses toward full resolution.
- resolved Apr 01, 2026, 07:47 PM UTC
The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Support
Notice April 1, 2026 Authentication Issues 24m
Started Apr 01, 2026, 07:41 PM UTC· resolved Apr 01, 2026, 08:05 PM UTC
No vendor updates were posted for this incident.
Notice March 6, 2026 API Error Issues 1h 52m
Started Mar 06, 2026, 08:43 PM UTC· resolved Mar 06, 2026, 10:36 PM UTC
No vendor updates were posted for this incident.
Notice February 18, 2026 Performance Issues 5d 11h
Started Feb 18, 2026, 10:06 AM UTC· resolved Feb 23, 2026, 09:11 PM UTC
No vendor updates were posted for this incident.
Minor February 18, 2026 Manage US is unreachable 2h 35m Clio Manage
Started Feb 18, 2026, 03:40 AM UTC· resolved Feb 18, 2026, 06:15 AM UTC
- investigating Feb 18, 2026, 03:40 AM UTC
app.clio.com is unreachable
- investigating Feb 18, 2026, 03:44 AM UTC
An issue affecting the availability of Manage US is currently under investigation. Some users may experience errors, slower performance, or difficulty logging in. An update will be provided as more information becomes available.
- monitoring Feb 18, 2026, 04:01 AM UTC
The cause of the issue affecting Manage US has been identified, and service has been restored. We are currently monitoring.
- resolved Feb 18, 2026, 06:15 AM UTC
The issue affecting Manage US has been resolved, and systems are operating normally.
Minor February 9, 2026 US users with SMS multi-factor authentication enabled are having difficulty logging in – Clio Accounting, Clio Calendar Rules, Clio Draft, Clio File - eFiling and 5 more
Started Feb 09, 2026, 06:30 PM UTC· resolved Feb 09, 2026, 06:30 PM UTC
- resolved Feb 09, 2026, 06:30 PM UTC
SMS multi-factor authentication codes were temporarily being sent by email for US users due to delivery problems with US mobile providers. A number of users reported inability to login using codes sent by email. Delivery via SMS has been re-enabled and the login success rate has recovered. An investigation to determine why success rates dropped when falling back to email is underway.
Minor January 29, 2026 Maintenance: Clio Draft Scheduled Maintenance 2d 22h Clio Draft
Started Jan 29, 2026, 08:38 PM UTC· resolved Feb 01, 2026, 07:00 PM UTC
- scheduled Jan 29, 2026, 08:38 PM UTC
Clio Draft will be undergoing scheduled maintenance on Sunday February 1st, 2026 between 12PM-3:00PM EST, at which time it will be temporarily unavailable. Thank you for your understanding.
- in progress Feb 01, 2026, 05:03 PM UTC
Status: In progress Clio Draft is currently undergoing scheduled maintenance. Service is expected to resume by Sunday, February 1st at 3:00 PM EST.
- in progress Feb 01, 2026, 06:59 PM UTC
Status: In progress Clio Draft has exited maintenance mode
- resolved Feb 01, 2026, 07:00 PM UTC
The issue affecting [Service / Clio services] has been resolved, and systems are operating normally.
Minor January 27, 2026 Service Issues Due to Azure Outage 2h 59m Clio Draft, Clio Grow, Clio Work
Started Jan 27, 2026, 02:36 PM UTC· resolved Jan 27, 2026, 05:36 PM UTC
- investigating Jan 27, 2026, 02:36 PM UTC
Azure is experiencing an outage, which may affect availability and performance for some users. The situation is being monitored, and restoration efforts in partnership with Azure are underway. An update will be provided as the situation progresses.
- investigating Jan 27, 2026, 02:41 PM UTC
Azure is experiencing an outage, which may affect availability and performance for some users. The situation is being monitored, and restoration efforts in partnership with Azure are underway. An update will be provided as the situation progresses.
- investigating Jan 27, 2026, 03:16 PM UTC
Azure is experiencing an outage, which may affect availability and performance for some users. The situation is being monitored, and restoration efforts in partnership with Azure are underway. An update will be provided as the situation progresses.
- investigating Jan 27, 2026, 03:34 PM UTC
We are currently investigating an issue affecting the availability of our AI services. Some users may experience errors, slower performance, or difficulty performing actions related to AI. We will provide an update as more information becomes available.
- resolved Jan 27, 2026, 05:36 PM UTC
Our LLM backend services were fully restored in the EU region. All AI services are running smoothly again.
Minor January 22, 2026 Email Delivery Issue 7h 55m
Started Jan 22, 2026, 10:02 PM UTC· resolved Jan 23, 2026, 05:57 AM UTC
No vendor updates were posted for this incident.
Notice November 6, 2025 Document Converter Service Timeouts 24d 20h
Started Nov 06, 2025, 08:40 PM UTC· resolved Dec 01, 2025, 05:39 PM UTC
No vendor updates were posted for this incident.