Clio Outage History

Clio is up right now

Clio had 25 outages in the last 2 years totaling 743h 27m of downtime — averaging 1 incident per month.

There were 25 Clio outages since November 6, 2025 totaling 743h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clio.com

Minor August 3, 2026

[Australia] Service Availability Issue

Detected by Pingoru
Aug 03, 2026, 11:56 PM UTC
Resolved
Aug 03, 2026, 11:56 PM UTC
Duration
—
Affected: Clio Work
Timeline · 2 updates
  1. investigating Aug 03, 2026, 11:33 PM UTC

    Status: Investigating The cause of the issue affecting Vincent Mobile, and the Word Add-In has been identified, and service is being restored. During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features. An update will be provided once the fix has been implemented. Affected components Clio Work (Partial outage)

  2. resolved Aug 03, 2026, 11:56 PM UTC

    Status: Resolved The issue affecting Vincent Mobile, Clio Work, and the Word Add-In has been resolved, and systems are operating normally. Affected components Clio Work (Operational)

Read the full incident report →

Minor August 3, 2026

[Canada] Service Availability Issue

Detected by Pingoru
Aug 03, 2026, 11:56 PM UTC
Resolved
Aug 03, 2026, 11:56 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Aug 03, 2026, 11:33 PM UTC

    Status: Investigating The cause of the issue affecting Vincent Mobile, and the Word Add-In has been identified, and service is being restored. During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features. An update will be provided once the fix has been implemented.

  2. resolved Aug 03, 2026, 11:56 PM UTC

    Status: Resolved The issue affecting Vincent Mobile, Clio Work, and the Word Add-In has been resolved, and systems are operating normally.

Read the full incident report →

Minor August 3, 2026

[Europe] Service Availability Issue

Detected by Pingoru
Aug 03, 2026, 11:56 PM UTC
Resolved
Aug 03, 2026, 11:56 PM UTC
Duration
—
Affected: Clio Work
Timeline · 2 updates
  1. investigating Aug 03, 2026, 11:33 PM UTC

    Status: Investigating The cause of the issue affecting Vincent Mobile, and the Word Add-In has been identified, and service is being restored. During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features. An update will be provided once the fix has been implemented. Affected components Clio Work (Partial outage)

  2. resolved Aug 03, 2026, 11:56 PM UTC

    Status: Resolved The issue affecting Vincent Mobile, Clio Work, and the Word Add-In has been resolved, and systems are operating normally. Affected components Clio Work (Operational)

Read the full incident report →

Minor August 3, 2026

[United States] Service Availability Issue

Detected by Pingoru
Aug 03, 2026, 11:56 PM UTC
Resolved
Aug 03, 2026, 11:56 PM UTC
Duration
—
Affected: Clio Work
Timeline · 2 updates
  1. investigating Aug 03, 2026, 11:33 PM UTC

    Status: Investigating The cause of the issue affecting Vincent Mobile, and the Word Add-In has been identified, and service is being restored. During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features. An update will be provided once the fix has been implemented. Affected components Clio Work (Partial outage)

  2. resolved Aug 03, 2026, 11:56 PM UTC

    Status: Resolved The issue affecting Vincent Mobile, Clio Work, and the Word Add-In has been resolved, and systems are operating normally. Affected components Clio Work (Operational)

Read the full incident report →

Minor July 24, 2026

[Canada] Service Availability Issues

Detected by Pingoru
Jul 24, 2026, 11:15 PM UTC
Resolved
Jul 24, 2026, 11:15 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating Jul 24, 2026, 09:53 PM UTC

    Status: Investigating An issue affecting the ability to download documents from Vincent conversations in Clio Work is currently under investigation. Some users may experience errors downloading documents from Clio Work in Canada. An update will be provided as more information becomes available.

  2. identified Jul 24, 2026, 10:27 PM UTC

    Status: Identified The cause of the performance issue affecting document downloads from Vincent CA has been identified, and we're working on restoring full service. An update will be provided once performance has been restored.

  3. resolved Jul 24, 2026, 11:15 PM UTC

    Status: Resolved The issue affecting downloads in Clio Work in Canada has been resolved, and systems are operating normally.

Read the full incident report →

Minor July 23, 2026

[Australia] Performance Issues

Detected by Pingoru
Jul 23, 2026, 07:22 PM UTC
Resolved
Jul 23, 2026, 07:22 PM UTC
Duration
—
Affected: Clio Work
Timeline · 2 updates
  1. identified Jul 23, 2026, 06:53 PM UTC

    Status: Identified The cause of the performance issue affecting Clio Work and Vincent Standalone has been identified, and performance is being restored. During remediation, some users may continue to experience slower response times. An update will be provided once performance has been restored. Affected components Clio Work (Partial outage)

  2. resolved Jul 23, 2026, 07:22 PM UTC

    Status: Resolved The performance issue affecting [Service] has been resolved, and responsiveness is back to normal. Affected components Clio Work (Operational)

Read the full incident report →

Minor July 23, 2026

[Canada] Performance Issues

Detected by Pingoru
Jul 23, 2026, 07:22 PM UTC
Resolved
Jul 23, 2026, 07:22 PM UTC
Duration
—
Timeline · 2 updates
  1. identified Jul 23, 2026, 06:53 PM UTC

    Status: Identified The cause of the performance issue affecting Clio Work and Vincent Standalone has been identified, and performance is being restored. During remediation, some users may continue to experience slower response times. An update will be provided once performance has been restored.

  2. resolved Jul 23, 2026, 07:22 PM UTC

    Status: Resolved The performance issue affecting [Service] has been resolved, and responsiveness is back to normal.

Read the full incident report →

Minor July 23, 2026

[Europe] Performance Issues

Detected by Pingoru
Jul 23, 2026, 07:22 PM UTC
Resolved
Jul 23, 2026, 07:22 PM UTC
Duration
—
Affected: Clio Work
Timeline · 2 updates
  1. identified Jul 23, 2026, 06:53 PM UTC

    Status: Identified The cause of the performance issue affecting Clio Work and Vincent Standalone has been identified, and performance is being restored. During remediation, some users may continue to experience slower response times. An update will be provided once performance has been restored. Affected components Clio Work (Partial outage)

  2. resolved Jul 23, 2026, 07:22 PM UTC

    Status: Resolved The performance issue affecting [Service] has been resolved, and responsiveness is back to normal. Affected components Clio Work (Operational)

Read the full incident report →

Minor July 23, 2026

[United States] Performance Issues

Detected by Pingoru
Jul 23, 2026, 07:22 PM UTC
Resolved
Jul 23, 2026, 07:22 PM UTC
Duration
—
Affected: Clio Work
Timeline · 2 updates
  1. identified Jul 23, 2026, 06:53 PM UTC

    Status: Identified The cause of the performance issue affecting Clio Work and Vincent Standalone has been identified, and performance is being restored. During remediation, some users may continue to experience slower response times. An update will be provided once performance has been restored. Affected components Clio Work (Partial outage)

  2. resolved Jul 23, 2026, 07:22 PM UTC

    Status: Resolved The performance issue affecting [Service] has been resolved, and responsiveness is back to normal. Affected components Clio Work (Operational)

Read the full incident report →

Minor April 1, 2026

[Australia] Authentication Issues

Detected by Pingoru
Apr 01, 2026, 07:47 PM UTC
Resolved
Apr 01, 2026, 07:47 PM UTC
Duration
—
Affected: Clio Calendar RulesClio DraftClio GrowClio ManageClio PaymentsClio Work
Timeline · 2 updates
  1. identified Apr 01, 2026, 07:46 PM UTC

    Status: Identified The cause of the authentication issues affecting some users has been identified, and a fix is being implemented. An update will be provided as remediation progresses toward full resolution. Affected components Clio Calendar Rules (Degraded performance) Clio Work (Degraded performance) Clio Manage (Degraded performance) Clio Payments (Degraded performance) Clio Draft (Degraded performance) Clio Grow (Degraded performance)

  2. resolved Apr 01, 2026, 07:47 PM UTC

    Status: Resolved The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Support Affected components Clio Draft (Operational) Clio Grow (Operational) Clio Manage (Operational) Clio Payments (Operational) Clio Calendar Rules (Operational) Clio Work (Operational)

Read the full incident report →

Minor April 1, 2026

[Canada] Authentication Issues

Detected by Pingoru
Apr 01, 2026, 07:47 PM UTC
Resolved
Apr 01, 2026, 07:47 PM UTC
Duration
—
Affected: Clio Calendar RulesClio GrowClio ManageClio Payments
Timeline · 2 updates
  1. identified Apr 01, 2026, 07:46 PM UTC

    Status: Identified The cause of the authentication issues affecting some users has been identified, and a fix is being implemented. An update will be provided as remediation progresses toward full resolution. Affected components Clio Grow (Degraded performance) Clio Manage (Degraded performance) Clio Payments (Degraded performance) Clio Calendar Rules (Degraded performance)

  2. resolved Apr 01, 2026, 07:47 PM UTC

    Status: Resolved The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Support Affected components Clio Manage (Operational) Clio Grow (Operational) Clio Payments (Operational) Clio Calendar Rules (Operational)

Read the full incident report →

Minor April 1, 2026

[Europe] Authentication Issues

Detected by Pingoru
Apr 01, 2026, 07:47 PM UTC
Resolved
Apr 01, 2026, 07:47 PM UTC
Duration
—
Affected: Clio Calendar RulesClio DraftClio GrowClio ManageClio PaymentsClio Work
Timeline · 2 updates
  1. identified Apr 01, 2026, 07:46 PM UTC

    Status: Identified The cause of the authentication issues affecting some users has been identified, and a fix is being implemented. An update will be provided as remediation progresses toward full resolution. Affected components Clio Work (Degraded performance) Clio Grow (Degraded performance) Clio Manage (Degraded performance) Clio Calendar Rules (Degraded performance) Clio Draft (Degraded performance) Clio Payments (Degraded performance)

  2. resolved Apr 01, 2026, 07:47 PM UTC

    Status: Resolved The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Support Affected components Clio Draft (Operational) Clio Grow (Operational) Clio Manage (Operational) Clio Payments (Operational) Clio Calendar Rules (Operational) Clio Work (Operational)

Read the full incident report →

Minor April 1, 2026

[United States] Authentication Issues

Detected by Pingoru
Apr 01, 2026, 07:47 PM UTC
Resolved
Apr 01, 2026, 07:47 PM UTC
Duration
—
Affected: Clio AccountingClio Calendar RulesClio DraftClio File - eFilingClio GrowClio ManageClio Manage AIClio PaymentsClio Work
Timeline · 2 updates
  1. identified Apr 01, 2026, 07:46 PM UTC

    Status: Identified The cause of the authentication issues affecting some users has been identified, and a fix is being implemented. An update will be provided as remediation progresses toward full resolution. Affected components Clio Accounting (Degraded performance) Clio Manage (Degraded performance) Clio Payments (Degraded performance) Clio Calendar Rules (Degraded performance) Clio Work (Degraded performance) Clio Draft (Degraded performance) Clio Grow (Degraded performance) Clio File - eFiling (Degraded performance) Clio Manage AI (Degraded performance)

  2. resolved Apr 01, 2026, 07:47 PM UTC

    Status: Resolved The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Support Affected components Clio Manage AI (Operational) Clio Work (Operational) Clio Draft (Operational) Clio Grow (Operational) Clio Accounting (Operational) Clio Manage (Operational) Clio Payments (Operational) Clio File - eFiling (Operational) Clio Calendar Rules (Operational)

Read the full incident report →

Minor February 18, 2026

[United States] Manage US is unreachable

Detected by Pingoru
Feb 18, 2026, 06:15 AM UTC
Resolved
Feb 18, 2026, 06:15 AM UTC
Duration
—
Affected: Clio Manage
Timeline · 4 updates
  1. investigating Feb 18, 2026, 03:40 AM UTC

    Status: Investigating app.clio.com is unreachable Affected components Clio Manage (Full outage)

  2. investigating Feb 18, 2026, 03:44 AM UTC

    Status: Investigating An issue affecting the availability of Manage US is currently under investigation. Some users may experience errors, slower performance, or difficulty logging in. An update will be provided as more information becomes available. Affected components Clio Manage (Full outage)

  3. monitoring Feb 18, 2026, 04:01 AM UTC

    Status: Monitoring The cause of the issue affecting Manage US has been identified, and service has been restored. We are currently monitoring. Affected components Clio Manage (Operational)

  4. resolved Feb 18, 2026, 06:15 AM UTC

    Status: Resolved The issue affecting Manage US has been resolved, and systems are operating normally. Affected components Clio Manage (Operational)

Read the full incident report →

Minor February 9, 2026

[United States] US users with SMS multi-factor authentication enabled are having difficulty logging in

Detected by Pingoru
Feb 09, 2026, 06:30 PM UTC
Resolved
Feb 09, 2026, 06:30 PM UTC
Duration
—
Affected: Clio AccountingClio Calendar RulesClio DraftClio File - eFilingClio GrowClio ManageClio Manage AIClio PaymentsClio Work
Timeline · 1 update
  1. resolved Feb 09, 2026, 06:30 PM UTC

    Status: Resolved SMS multi-factor authentication codes were temporarily being sent by email for US users due to delivery problems with US mobile providers. A number of users reported inability to login using codes sent by email. Delivery via SMS has been re-enabled and the login success rate has recovered. An investigation to determine why success rates dropped when falling back to email is underway. Affected components Clio Draft (Operational) Clio Grow (Operational) Clio Payments (Operational) Clio File - eFiling (Operational) Clio Work (Operational) Clio Accounting (Operational) Clio Manage (Operational) Clio Calendar Rules (Operational) Clio Manage AI (Operational)

Read the full incident report →

Minor February 1, 2026

[United States] Maintenance: Clio Draft Scheduled Maintenance

Detected by Pingoru
Feb 01, 2026, 07:00 PM UTC
Resolved
Feb 01, 2026, 07:00 PM UTC
Duration
—
Affected: Clio Draft
Timeline · 4 updates
  1. scheduled Jan 29, 2026, 08:38 PM UTC

    Status: Scheduled Clio Draft will be undergoing scheduled maintenance on Sunday February 1st, 2026 between 12PM-3:00PM EST, at which time it will be temporarily unavailable. Thank you for your understanding. Affected components Clio Draft (Under maintenance)

  2. in progress Feb 01, 2026, 05:03 PM UTC

    Status: In progress Clio Draft is currently undergoing scheduled maintenance. Service is expected to resume by Sunday, February 1st at 3:00 PM EST. Affected components Clio Draft (Under maintenance)

  3. in progress Feb 01, 2026, 06:59 PM UTC

    Status: In progress Clio Draft has exited maintenance mode Affected components Clio Draft (Operational)

  4. resolved Feb 01, 2026, 07:00 PM UTC

    Status: Resolved The issue affecting [Service / Clio services] has been resolved, and systems are operating normally. Affected components Clio Draft (Operational)

Read the full incident report →

Minor January 27, 2026

[Europe] Service Issues Due to Azure Outage

Detected by Pingoru
Jan 27, 2026, 05:36 PM UTC
Resolved
Jan 27, 2026, 05:36 PM UTC
Duration
—
Affected: Clio DraftClio GrowClio Work
Timeline · 5 updates
  1. investigating Jan 27, 2026, 02:36 PM UTC

    Status: Investigating Azure is experiencing an outage, which may affect availability and performance for some users. The situation is being monitored, and restoration efforts in partnership with Azure are underway. An update will be provided as the situation progresses. Affected components Clio Draft (Degraded performance) Clio Grow (Degraded performance) Clio Work (Partial outage)

  2. investigating Jan 27, 2026, 02:41 PM UTC

    Status: Investigating Azure is experiencing an outage, which may affect availability and performance for some users. The situation is being monitored, and restoration efforts in partnership with Azure are underway. An update will be provided as the situation progresses. Affected components Clio Draft (Degraded performance) Clio Grow (Degraded performance) Clio Work (Degraded performance)

  3. investigating Jan 27, 2026, 03:16 PM UTC

    Status: Investigating Azure is experiencing an outage, which may affect availability and performance for some users. The situation is being monitored, and restoration efforts in partnership with Azure are underway. An update will be provided as the situation progresses. Affected components Clio Work (Degraded performance) Clio Draft (Degraded performance) Clio Grow (Operational)

  4. investigating Jan 27, 2026, 03:34 PM UTC

    Status: Investigating We are currently investigating an issue affecting the availability of our AI services. Some users may experience errors, slower performance, or difficulty performing actions related to AI. We will provide an update as more information becomes available. Affected components Clio Grow (Operational) Clio Work (Degraded performance) Clio Draft (Degraded performance)

  5. resolved Jan 27, 2026, 05:36 PM UTC

    Status: Resolved Our LLM backend services were fully restored in the EU region. All AI services are running smoothly again. Affected components Clio Draft (Operational) Clio Grow (Operational) Clio Work (Operational)

Read the full incident report →