Clio incident
[United States] US users with SMS multi-factor authentication enabled are having difficulty logging in
Affected components
Update timeline
- resolved Feb 09, 2026, 06:30 PM UTC
Status: Resolved SMS multi-factor authentication codes were temporarily being sent by email for US users due to delivery problems with US mobile providers. A number of users reported inability to login using codes sent by email. Delivery via SMS has been re-enabled and the login success rate has recovered. An investigation to determine why success rates dropped when falling back to email is underway. Affected components Clio Draft (Operational) Clio Grow (Operational) Clio Payments (Operational) Clio File - eFiling (Operational) Clio Work (Operational) Clio Accounting (Operational) Clio Manage (Operational) Clio Calendar Rules (Operational) Clio Manage AI (Operational)
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