ClickHouse experienced a minor incident on October 12, 2026, lasting 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 12, 2026, 01:55 AM UTC
Status: Investigating We have identified an issue that prevents customers from creating new support cases and viewing existing cases in the ClickHouse Cloud console. Affected users may see an error when loading the support page or submitting a case. ClickHouse Cloud services, queries, and data are not affected. We are rolling out a fix now and expect it in production within the next 30–60 minutes.
- resolved Oct 12, 2026, 02:26 AM UTC
Status: Resolved The issue preventing customers from creating and viewing support cases in the ClickHouse Cloud console has been resolved. Support case functionality is working normally again. If you couldn’t open a case during the affected window, please submit it again from the console.