ClickHouse incident

Degraded support ticket submission and response

Resolved after 2 hours 47 minutes, affecting SQLConsole and Authorization and 1 more, on October 23, 2026.

resolved Oct 23, 2026, 07:39 AM UTC

Salesforce team resolved the issue that prevented users from logging in. They identified an issue with a recent release that prevented login sessions from being created. Deployed a fix forward, and access is now restored. Users can log in and open their orgs again. https://status.salesforce.com/incidents/20004512

Started
Oct 23, 2026, 04:51 AM UTC
Resolved
Oct 23, 2026, 07:39 AM UTC
Duration
2h 47m
Detected by Pingoru
Oct 23, 2026, 04:51 AM UTC

Affected components

SQLConsoleAuthorizationClickHouse Cloud API

Update timeline

  1. identified Oct 23, 2026, 04:51 AM UTC

    "Support Ticket Creation through Cloud Console is degraded, and other Salesforce integrated functions may be impacted due to an outage reported at Salesforce status page: https://status.salesforce.com/products/Salesforce_Services. Creating support tickets through the ClickHouse Cloud Console may intermittently fail or take longer than usual. Responses to existing support tickets may also be delayed. If you have trouble submitting a support request, please email [email protected]: mailto:[email protected] or use the support chat in the Cloud Console. For reference, Salesforce service updates are available on the Salesforce status page: https://status.salesforce.com/products/Salesforce_Services. "

  2. resolved Oct 23, 2026, 07:39 AM UTC

    Salesforce team resolved the issue that prevented users from logging in. They identified an issue with a recent release that prevented login sessions from being created. Deployed a fix forward, and access is now restored. Users can log in and open their orgs again. https://status.salesforce.com/incidents/20004512

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