ClickHouse experienced a minor incident on September 16, 2026 affecting ClickHouse Cloud API, lasting 13h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 10:16 AM UTC
Status: Investigating We are investigating an issue with Salesforce that is affecting our Support tab. Some users may experience errors when accessing or managing support requests. Retrying the action usually resolves the issue. Our team is working to restore normal service, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components ClickHouse Cloud API (Degraded performance)
- identified Sep 16, 2026, 02:24 PM UTC
Status: Identified We have confirmed that the impact to our Support tab is related to this Salesforce incident "Salesforce incident": https://status.salesforce.com/incidents/20004433. Salesforce is rolling out a fix, and we are seeing strong signs of recovery. We have observed no further errors for nearly an hour and will continue monitoring the situation closely. We will provide another update when the incident is resolved or if any new information becomes available. Affected components ClickHouse Cloud API (Degraded performance)
- monitoring Sep 16, 2026, 04:15 PM UTC
Status: Monitoring We are currently in monitoring phase. No errors have been observed in 2 hours and are awaiting confirmation from Salesforce before fully resolving the incident. Affected components ClickHouse Cloud API (Degraded performance)
- resolved Sep 17, 2026, 12:05 AM UTC
Status: Resolved Salesforce has confirmed the incident is resolved on their end. Affected components ClickHouse Cloud API (Operational)