ClickMobile iOS: Login Error “Failed to receive data from MT” on iOS/iPadOS 27 and higher

Update timeline

1. investigating Oct 27, 2026, 03:34 PM UTC

   Dear Click Customer, We would like to bring to your attention a potential issue affecting users attempting to log in to ClickMobile on iPhones and iPads running iOS or iPadOS 27 or higher. Please review the details below and take the recommended precautionary measures until further notice Symptoms Users on iPhones and iPads cannot log in to ClickMobile. After they enter their username and tap Next, the app shows “Failed to receive data from MT”. The same account works on other devices. Impact The issue appears to affect iPhones and iPads running iOS or iPadOS 27 or higher. More devices may be affected as they update. Cause We are investigating a possible incompatibility between the ClickMobile iOS login flow and iOS/iPadOS 27 and higher. The cause is not yet confirmed. Workaround No confirmed workaround is available yet. We recommend that customers do not update iPhones or iPads to iOS/iPadOS 27 or higher until further notice. Users who can sign in on a device that has not been updated can use it in the meantime. Next steps If you are affected, please contact Support with the device model, iOS/iPadOS version, ClickMobile app version, and the number of affected users. Device logs help if you can collect them. We will post a further update when the cause is confirmed or a fix is available. We apologize for the inconvenience. We will leave this incident open until this issue is resolved. Thank you, Click Support

2. investigating Oct 27, 2026, 03:36 PM UTC

   We are continuing to investigate this issue.