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Dear Click Customer, We would like to bring to your attention a potential issue affecting users attempting to log in to ClickMobile on iPhones and iPads running iOS or iPadOS 27 or higher. Please review the details below and take the recommended precautionary measures until further notice Symptoms Users on iPhones and iPads cannot log in to ClickMobile. After they enter their username and tap Next, the app shows “Failed to receive data from MT”. The same account works on other devices. Impact The issue appears to affect iPhones and iPads running iOS or iPadOS 27 or higher. More devices may be affected as they update. Cause We are investigating a possible incompatibility between the ClickMobile iOS login flow and iOS/iPadOS 27 and higher. The cause is not yet confirmed. Workaround No confirmed workaround is available yet. We recommend that customers do not update iPhones or iPads to iOS/iPadOS 27 or higher until further notice. Users who can sign in on a device that has not been updated can use it in the meantime. Next steps If you are affected, please contact Support with the device model, iOS/iPadOS version, ClickMobile app version, and the number of affected users. Device logs help if you can collect them. We will post a further update when the cause is confirmed or a fix is available. We apologize for the inconvenience. We will leave this incident open until this issue is resolved. Thank you, Click Support

We are continuing to investigate this issue.

Dear Click Customer, We reproduced the issue and confirmed that it is caused by a change Apple made in iOS/iPadOS 27.2. This change affects how the in-app browser passes login information to our servers. Our servers have not changed, and device or MDM settings are not the cause. What we are doing Our R&D team is developing an app update to work around this change. We are testing it thoroughly and will share a release date once it is validated. We also plan to report the issue to Apple. In the meantime - Please hold off on updating devices to iOS/iPadOS 27.2. - Users already on 27.2 can use ClickMobile in Chrome, the Android app, or a device running an earlier iOS/iPadOS version. We will post another update as soon as we have more information. Thank you, Click Support

Dear Customer, We’re pleased to share that a beta version of ClickMobile with a fix for the iOS login issue is now available for testing through Apple TestFlight. Customers interested in testing the fix are welcome to join the beta program and share their feedback. How to join the beta testing: - Reach out to the Support team and share your Apple ID email address to receive a TestFlight invitation. - Open the invitation email on your iPhone or iPad and tap View in TestFlight. - Install TestFlight from the App Store if it isn’t already installed. - In TestFlight, tap Accept, then Install for ClickMobile. - Verify that the installed version is 20.5.17 (5401). Note: If you already have the App Store version installed, the beta build will replace it. We recommend logging out before installing the beta. Thank you for your support and cooperation! Warm Regards Click Support

Dear Customer, We’re pleased to share that the official ClickMobile version with the fix for the iOS login issue will be available on the App Store as of November 8th. It will be available within 48 hours of that date. In the meantime, a beta version with the fix is available for testing through Apple TestFlight. The customers who can’t wait for the official release are welcome to join the beta program and share their feedback. How to join the beta testing: =================== - Reach out to the Support team and share your Apple ID email address to receive a TestFlight invitation. - Open the invitation email on your iPhone or iPad and tap View in TestFlight. - Install TestFlight from the App Store if it isn’t already installed. - In TestFlight, tap Accept, then Install for ClickMobile. - Verify that the installed version is 20.5.17 (5401) Note: If you already have the App Store version installed, the beta build will replace it. We recommend logging out before installing the beta. Once the official version is available, you can update through the App Store. Thank you for your support and cooperation! Warm Regards, Click Support

Dear customer, We have identified an issue affecting ClickMobile on Android devices. Symptoms: Users can't log in to the ClickMobile Android app and see the error "The server is unavailable; please try again later." Cause: A recent Android System WebView update (version 155 and above) is incompatible with the ClickMobile login flow. Devices on WebView 154 or earlier are not affected. WebView updates automatically through the Google Play Store, so more devices may be affected over time. Workaround 1. Go to Settings > Apps, enable "Show system apps," then select Android System WebView > three-dot menu > "Uninstall updates." Confirm the version is lower than 155. 2. In the Play Store, open the Android System WebView page > three-dot menu, and turn off "Enable auto update." 3. Fully close ClickMobile (swipe it away from recent apps), then reopen it and sign in. Updated app with a fix: An updated ClickMobile app that addresses this issue is available but hasn't completed full testing. If you would like to try the app, please contact Support to request it. We will share another update when the fix is generally available. Warm regards, Click Support

Dear Customer, We are pleased to inform you that a new version of the ClickMmobile app is now available on the Google Play Store. This release resolves the “The server is unavailable; please try again later.” error that some users experienced. For users enrolled in the beta program: Please unregister from the beta version and allow some time for the production release to become available to your device. Once it appears, you can download and install it from the Play Store. We sincerely apologize for any inconvenience this issue may have caused. Thank you for your patience and understanding. Warm regards, ClickSoftware Support

Dear Customer, We are investigating potential availability issues with our Field Service Edge (FSE) services were gantt and tasks maynot be visible in UI. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience. Warm Regards, Kumar Nitesh

Dear Customer, We have identified performance issues that is affecting our Field Service Edge (FSE) services. We are working to restore services and will provide information as it becomes available. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. ClickSoftware Support

Dear Customer, The issue affecting Field Service Edge service has now been resolved. We are sorry for any inconvenience this may have caused. Ensuring your success is our top priority at Salesforce, and we’re focused on learning from this issue and preventing any recurrences. We have started on the root cause analysis and it will be posted to this incident record once complete. Thank you for your patience, Click Support

Root Cause Analysis Report for this incident is available here: [RCA - September 24, 2026 - FSE PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-September-24-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

Dear Customer, We're currently investigating an availability issue with the ClickSoftware community portal, which may affect creating new cases or accessing existing ones. In the meantime, please reach out to us at [email protected] for any new case or existing case communication. We're actively working on a resolution and will update you as soon as it's fixed. We apologize for the inconvenience. Thank you, Salesforce Support

Dear Customer, Thank you for your patience. We have identified the availability issue affecting the ClickSoftware community portal and are actively working toward a resolution. Please note that the impact of this issue is limited, and not all customers will be affected. If you experience difficulty creating a new case or accessing an existing one, kindly contact us at [email protected] for assistance with any new or existing case communication. We will continue to provide updates as we progress toward a full resolution. We appreciate your understanding and patience. Thank you, Salesforce Support

Dear Customer, We're pleased to inform you that the availability issue affecting the ClickSoftware community portal has now been resolved. You should be able to create new cases and access existing ones as usual. Thank you for your patience and understanding while we worked through this. If you continue to experience any issues, please don't hesitate to reach out to us at [email protected]. We appreciate your continued trust in our support. Thank you, Salesforce Support