Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Engine - Delays Inbound and Outbound

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on April 28, 2023, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2023, 01:48 PM UTC
Resolved
Apr 28, 2023, 03:04 PM UTC
Duration
1h 15m
Detected by Pingoru
Apr 28, 2023, 01:48 PM UTC

Update timeline

  1. investigating Apr 28, 2023, 01:48 PM UTC

    "Cleo Engineers have been alerted to a condition delaying both inbound and outbound processes. Our team is actively investigating.

  2. monitoring Apr 28, 2023, 01:57 PM UTC

    Corrective actions are in place and Cleo is continuing to closely monitor CIC to ensure that all services are performing as normal.

  3. monitoring Apr 28, 2023, 02:04 PM UTC

    All jobs that were delayed are now caught up and Cleo is continuing to closely monitor CIC to ensure that all services continue to perform as normal.

  4. resolved Apr 28, 2023, 03:04 PM UTC

    CIC Engine is confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.