Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Engine - Job Processing Degradation

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on April 13, 2023, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2023, 07:40 PM UTC
Resolved
Apr 13, 2023, 08:02 PM UTC
Duration
22m
Detected by Pingoru
Apr 13, 2023, 07:40 PM UTC

Update timeline

  1. identified Apr 13, 2023, 07:40 PM UTC

    Cleo has identified an anomaly which effects a percentage of jobs processing across Cleo Integration Cloud. Job processing failures have occurred for one or more jobs for a small percentage of customers. These jobs failures started at 11:02 CST. A fix has been deployed as of 1:00 CST. We expect the system to be fully operational within the next hour. We will continue with periodic updates.

  2. resolved Apr 13, 2023, 08:02 PM UTC

    All Cleo Integration Cloud services are performing as normal and are confirmed through monitoring. Cleo is performing reprocessing of any failures in coordination with customers as needed. [Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.]