Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Engine - Delays in Transaction processing

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on April 27, 2023, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2023, 09:29 PM UTC
Resolved
Apr 28, 2023, 02:06 AM UTC
Duration
4h 37m
Detected by Pingoru
Apr 27, 2023, 09:29 PM UTC

Update timeline

  1. investigating Apr 27, 2023, 09:29 PM UTC

    Cleo Engineers have been alerted to a condition that may be causing delays in transaction processing for a small subset of customers. Cleo engineers are actively investigating.

  2. investigating Apr 27, 2023, 10:29 PM UTC

    Cleo engineers are continuing to investigate and will provide periodic updates.

  3. identified Apr 27, 2023, 11:11 PM UTC

    Cleo engineers have identified the underlying cause and are working on corrective actions and monitoring. We will continue to provide periodic updates.

  4. monitoring Apr 28, 2023, 12:53 AM UTC

    Cleo engineers have applied a fix to restore normal CIC Engine performance. At this time, all transactions are processing normally. Our team is closely monitoring CIC to confirm.

  5. resolved Apr 28, 2023, 02:06 AM UTC

    CIC Engine is confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.