Cleo Integration Cloud incident

Cleo Integration Cloud: Delayed jobs visibility

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on May 13, 2023 affecting CIC Cockpit, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2023, 03:30 AM UTC
Resolved
May 13, 2023, 03:52 AM UTC
Duration
21m
Detected by Pingoru
May 13, 2023, 03:30 AM UTC

Affected components

CIC Cockpit

Update timeline

  1. identified May 13, 2023, 03:30 AM UTC

    Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Cleo engineers have identified the underlying cause and are working on corrective actions to address the latency.

  2. monitoring May 13, 2023, 03:45 AM UTC

    Cleo engineers have applied a fix and are closely monitoring CIC to ensure there is no recurrence of previous condition.

  3. resolved May 13, 2023, 03:52 AM UTC

    All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.