Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Cockpit - Delayed Jobs Visibility

Notice Resolved View vendor source →

Cleo Integration Cloud experienced a notice incident on August 16, 2023 affecting CIC Cockpit, lasting 8h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2023, 12:49 PM UTC
Resolved
Aug 16, 2023, 09:38 PM UTC
Duration
8h 48m
Detected by Pingoru
Aug 16, 2023, 12:49 PM UTC

Affected components

CIC Cockpit

Update timeline

  1. investigating Aug 16, 2023, 12:49 PM UTC

    Cleo Engineers have been notified of latency which may affect the experience of some customers while using the Jobs page in CIC Cockpit. Our team is actively investigating.

  2. investigating Aug 16, 2023, 01:54 PM UTC

    Cleo engineers are continuing to investigate and will provide periodic updates.

  3. investigating Aug 16, 2023, 03:07 PM UTC

    At this time, some customers may experience intermittent latency in Jobs visibility in CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.

  4. investigating Aug 16, 2023, 04:41 PM UTC

    Customers may still be experiencing brief delays in the Jobs view in CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.

  5. investigating Aug 16, 2023, 06:03 PM UTC

    Cleo engineers are continuing to investigate the brief delays in the Jobs view in CIC Cockpit that some customers may still be experiencing.

  6. monitoring Aug 16, 2023, 06:56 PM UTC

    Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility.

  7. monitoring Aug 16, 2023, 08:10 PM UTC

    Cleo engineers are continuing to closely monitor CIC Cockpit to ensure restoration of normal performance and visibility.

  8. resolved Aug 16, 2023, 09:38 PM UTC

    All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

  9. postmortem Aug 17, 2023, 02:59 PM UTC

    **August 16th Incident: Post - Resolution Customer Update** Please see an important note regarding the in-progress jobs in the Services Update section in CIC.