Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Cockpit latency in job visibility

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on September 14, 2023 affecting CIC Cockpit, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2023, 07:19 PM UTC
Resolved
Sep 14, 2023, 09:05 PM UTC
Duration
1h 45m
Detected by Pingoru
Sep 14, 2023, 07:19 PM UTC

Affected components

CIC Cockpit

Update timeline

  1. investigating Sep 14, 2023, 07:19 PM UTC

    Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

  2. monitoring Sep 14, 2023, 08:01 PM UTC

    Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility.

  3. resolved Sep 14, 2023, 09:05 PM UTC

    All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.