Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Cockpit latency in job visibility

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on September 26, 2023 affecting CIC Cockpit, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 06:13 PM UTC
Resolved
Sep 26, 2023, 07:24 PM UTC
Duration
1h 11m
Detected by Pingoru
Sep 26, 2023, 06:13 PM UTC

Affected components

CIC Cockpit

Update timeline

  1. investigating Sep 26, 2023, 06:13 PM UTC

    Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

  2. monitoring Sep 26, 2023, 06:22 PM UTC

    Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility.

  3. resolved Sep 26, 2023, 07:24 PM UTC

    All CIC Cockpit services and capabilities are performing as normal and are confirmed through monitoring.