Cleo Integration Cloud incident
Cleo Integration Cloud: CIC Engine - Transformation Engine Job Delay
Cleo Integration Cloud experienced a minor incident on October 17, 2023, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 17, 2023, 03:01 PM UTC
Cleo Engineers have been alerted to a condition that is delaying inbound and outbound jobs for a small subset of customers. Our team is actively investigating
- identified Oct 17, 2023, 03:13 PM UTC
Cleo engineers have identified the underlying cause and have taken immediate corrective actions to CIC Engine. We will continue to provide periodic updates.
- resolved Oct 17, 2023, 04:13 PM UTC
CIC Engine is confirmed to be performing as normal through monitoring. All new transactions are processing normally and CIC is currently catching up on previously delayed transactions. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days