Cleo Integration Cloud incident

Cleo Integration Cloud: Protocol Engine - FTP, SFTP Inbound Failures

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on November 27, 2023, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2023, 04:20 AM UTC
Resolved
Nov 27, 2023, 06:29 AM UTC
Duration
2h 9m
Detected by Pingoru
Nov 27, 2023, 04:20 AM UTC

Update timeline

  1. investigating Nov 27, 2023, 04:20 AM UTC

    Cleo Engineers have been alerted to a condition that may be affecting inbound connectivity for a subset of customers utilizing FTP, FTPS, and SFTP communications protocols. Note: AS2 is not subject to this condition and all transactions over this protocol will continue to process as normal.

  2. identified Nov 27, 2023, 05:30 AM UTC

    Cleo engineers have identified the underlying cause and are working on corrective actions to address the anomaly. We will continue to provide periodic updates on corrective actions in the next two hours.

  3. monitoring Nov 27, 2023, 05:54 AM UTC

    Cleo engineers have applied a fix and are closely monitoring CIC to ensure there is no recurrence of previous condition.

  4. resolved Nov 27, 2023, 06:29 AM UTC

    All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.