Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Cockpit latency in Messages and Job visibility

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on January 22, 2024 affecting CIC Cockpit, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2024, 08:38 PM UTC
Resolved
Jan 23, 2024, 01:24 AM UTC
Duration
4h 45m
Detected by Pingoru
Jan 22, 2024, 08:38 PM UTC

Affected components

CIC Cockpit

Update timeline

  1. investigating Jan 22, 2024, 08:38 PM UTC

    Cleo engineers have been notified of latency in Messages and Job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

  2. investigating Jan 22, 2024, 09:51 PM UTC

    Cleo engineers are continuing to closely monitor CIC Cockpit to ensure restoration of normal performance and visibility. Additionally, some customers may also be experiencing email failures with the SendEmail BPS.

  3. identified Jan 23, 2024, 12:04 AM UTC

    Cleo engineers have identified a fix and are in the process of applying the fix. In addition, customers are still experiencing failures sending emails.

  4. resolved Jan 23, 2024, 01:24 AM UTC

    All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.