Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Engine and Studio Degradation/Outage

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on February 2, 2024 affecting Cleo Integration Cloud - Integration Engine and Cleo Integration Cloud - API Gateway and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 11:01 PM UTC
Resolved
Feb 03, 2024, 12:49 AM UTC
Duration
1h 47m
Detected by Pingoru
Feb 02, 2024, 11:01 PM UTC

Affected components

Cleo Integration Cloud - Integration EngineCleo Integration Cloud - API GatewayCIC Studio

Update timeline

  1. investigating Feb 02, 2024, 11:01 PM UTC

    Cleo Engineers have been alerted to a condition that is causing delays for file based integration as well as API Provider connectivity failures. CIC Studio is also unable to login or deploy projects.

  2. monitoring Feb 02, 2024, 11:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2024, 12:49 AM UTC

    All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.