Cleo Integration Cloud incident
Cleo Integration Cloud: CIC Cockpit latency in Messages and Job visibility
Cleo Integration Cloud experienced a minor incident on March 29, 2024 affecting CIC Cockpit, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2024, 06:35 AM UTC
Cleo engineers have been notified of latency in Messages and Job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.
- identified Mar 29, 2024, 08:03 AM UTC
Cleo engineers have identified the underlying cause and are working on immediate corrective actions to CIC Cockpit. We will continue to provide periodic updates.
- monitoring Mar 29, 2024, 09:48 AM UTC
Cleo engineers have applied a fix and are closely monitoring CIC to ensure restoration of normal performance and visibility.
- resolved Mar 29, 2024, 10:56 AM UTC
All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.