Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Engine, CIC Cockpit and CIC Agent - Resolved - Connectivity issues and Transaction failures

Notice Resolved View vendor source →

Cleo Integration Cloud experienced a notice incident on March 30, 2024 affecting Cleo Integration Cloud - Integration Engine and CIC Agent and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2024, 06:21 AM UTC
Resolved
Mar 30, 2024, 06:21 AM UTC
Duration
—
Detected by Pingoru
Mar 30, 2024, 06:21 AM UTC

Affected components

Cleo Integration Cloud - Integration EngineCIC AgentCIC Cockpit

Update timeline

  1. resolved Mar 30, 2024, 06:21 AM UTC

    Cleo Engineers were alerted on 29 March between 23:30 to 00:15 CDT to a condition affecting CIC cockpit visibility, some transactional processes, intermittent connectivity issues between CIC and few access points. Cleo engineers have applied a fix to address the underlying condition. All transactions are processing successfully and without delays. All CIC Cockpit services and capabilities are performing as normal and are confirmed through monitoring. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days. For any impacted transactions on CIC, Cleo will perform all required recovery activities in coordination with customers as needed.