Cleo Integration Cloud incident

Connectivity Issues and Transaction failures

Notice Resolved View vendor source →

Cleo Integration Cloud experienced a notice incident on April 3, 2024 affecting CIC Studio and CIC Agent and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 01:56 AM UTC
Resolved
Apr 03, 2024, 02:44 AM UTC
Duration
48m
Detected by Pingoru
Apr 03, 2024, 01:56 AM UTC

Affected components

CIC StudioCIC AgentCIC Cockpit

Update timeline

  1. identified Apr 03, 2024, 01:52 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Apr 03, 2024, 01:56 AM UTC

    Between 7:30pm Central Time and 8:30pm Central Time, Cleo Engineers were alerted to a condition that caused a total of 2.5% of jobs to fail, impacting 16% of customers.

  3. monitoring Apr 03, 2024, 01:58 AM UTC

    Cleo Integration Cloud has been restored and monitoring is currently underway.

  4. resolved Apr 03, 2024, 02:44 AM UTC

    All Cleo Integration Cloud services are performing as normal and confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days. If you have any questions, please contact Cleo Support. Cleo will ensure that any reprocessing of transactions will be completed, working with customers as needed.