Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Cockpit - Delayed Visibility

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on April 8, 2024 affecting CIC Cockpit, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2024, 04:53 PM UTC
Resolved
Apr 08, 2024, 06:39 PM UTC
Duration
1h 46m
Detected by Pingoru
Apr 08, 2024, 04:53 PM UTC

Affected components

CIC Cockpit

Update timeline

  1. investigating Apr 08, 2024, 04:53 PM UTC

    Cleo Engineers have been notified of a latency which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

  2. monitoring Apr 08, 2024, 05:34 PM UTC

    Cleo engineers have applied a fix and are closely monitoring CIC Cockpit. Visibility delay is approximately 20 minutes. We are continuing to monitoring.

  3. resolved Apr 08, 2024, 06:39 PM UTC

    All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. [Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.]