Cleo Integration Cloud incident
Connectivity Issues and Transaction failures
Cleo Integration Cloud experienced a major incident on May 2, 2024 affecting CIC Agent, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2024, 04:36 PM UTC
We are currently investigating an issue which may be causing a percentage of DB and API proxy transactions to fail. Cleo Engineers were alerted at 9:51am Central Time. Cleo Support and Engineering are actively engaged and investigating.
- investigating May 02, 2024, 05:49 PM UTC
Cleo Support and Engineering are continuing to investigate the root cause of the issue. We have confirmed that the issue is only impacting 8% of DB and API proxy transactions.
- monitoring May 02, 2024, 06:20 PM UTC
Cleo Engineers have identified the root cause of the issue and have applied a fix to restore service. Cleo Engineers will continue to monitor CIC and provide an update accordingly.
- resolved May 02, 2024, 07:12 PM UTC
All Cleo Integration Cloud services are performing as normal and confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days. If you have any questions, please contact Cleo Support. Cleo will ensure that any reprocessing of transactions will be completed, working with customers as needed.