Cleo Integration Cloud incident
Cleo Integration Cloud: CIC Agent - Connectivity Issues and Transaction failures
Cleo Integration Cloud experienced a major incident on May 7, 2024 affecting CIC Agent, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2024, 02:28 PM UTC
We are currently investigating an issue which may be causing a percentage of DB and API proxy transactions to fail. Cleo Support and Engineering are actively engaged and investigating.
- investigating May 07, 2024, 03:33 PM UTC
Cleo Engineers are continuing to investigate the root cause of the issue. We have confirmed that the issue is only impacting 8% of DB and API proxy transactions.
- investigating May 07, 2024, 04:39 PM UTC
Cleo Engineers are continuing to investigate and will provide periodic updates.
- investigating May 07, 2024, 05:45 PM UTC
Cleo Engineers are continuing to investigate and will provide periodic updates.
- investigating May 07, 2024, 06:55 PM UTC
Cleo Engineers are continuing to investigate and will provide periodic updates.
- monitoring May 07, 2024, 07:03 PM UTC
Cleo Engineers have applied a fix and reduced DB and API proxy transaction failures to less than 1%. We will continue to investigate, monitor and provide periodic updates.
- resolved May 07, 2024, 07:39 PM UTC
All Cleo Integration Cloud services are performing as normal and confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days. Cleo will ensure that reprocessing of transactions will be completed for customers subscribing to TM&M and/or Managed Service, working with customers as needed. If you have any questions, please contact Cleo Support.