Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Agent - Transaction delays

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on May 31, 2024 affecting CIC Agent and CIC Cockpit, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 03:38 PM UTC
Resolved
May 31, 2024, 04:33 PM UTC
Duration
54m
Detected by Pingoru
May 31, 2024, 03:38 PM UTC

Affected components

CIC AgentCIC Cockpit

Update timeline

  1. investigating May 31, 2024, 03:38 PM UTC

    Cleo Engineers have been alerted to a condition that is causing delay in inbound and outbound processes for a small subset of customers. Our team is actively investigating.

  2. monitoring May 31, 2024, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 31, 2024, 04:33 PM UTC

    All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. (Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.)