Cleo Integration Cloud incident

Cleo Integration Cloud: Transaction Delays

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on June 6, 2024 affecting Cleo Integration Cloud - Integration Engine, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 05:10 PM UTC
Resolved
Jun 06, 2024, 06:05 PM UTC
Duration
55m
Detected by Pingoru
Jun 06, 2024, 05:10 PM UTC

Affected components

Cleo Integration Cloud - Integration Engine

Update timeline

  1. investigating Jun 06, 2024, 05:10 PM UTC

    Cleo Engineers have been alerted to a condition that is causing delay in inbound and outbound processes for a subset of customers. Our team is actively investigating.

  2. identified Jun 06, 2024, 05:54 PM UTC

    Cleo Engineers have applied a fix and the Integration Engine service is being incrementally restored for all customers.

  3. resolved Jun 06, 2024, 06:05 PM UTC

    All Cleo Integration Cloud services appear to be performing as normal and confirmed through monitoring. (Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.)