Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Cockpit - Delayed Jobs visibility

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on June 16, 2024 affecting CIC Cockpit, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2024, 07:14 AM UTC
Resolved
Jun 16, 2024, 09:06 AM UTC
Duration
1h 51m
Detected by Pingoru
Jun 16, 2024, 07:14 AM UTC

Affected components

CIC Cockpit

Update timeline

  1. investigating Jun 16, 2024, 07:14 AM UTC

    Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

  2. identified Jun 16, 2024, 08:25 AM UTC

    Cleo engineers have identified the underlying cause and are working on corrective actions to address the anomaly. We will continue to provide periodic updates on corrective actions in the next two hours.

  3. resolved Jun 16, 2024, 09:06 AM UTC

    Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.