Cleo Integration Cloud incident
Cleo Integration Cloud: CIC Engine, Protocol Engine Failed Connection Requests
Cleo Integration Cloud experienced a notice incident on September 10, 2024 affecting Cleo Integration Cloud - Protocol Engine, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 10, 2024, 09:01 PM UTC
Cleo Engineers were alerted by internal system monitoring to a condition that affected inbound connectivity for a subset of customers utilizing AS2, FTP, FTPs, SFTP, and, Partner Portal-based integrations. Approximately 25% of inbound connections into CIC between 14:48 CDT and 15:12 CDT were impacted. However, based on best practices, trading partners would have attempted retries and those retries had a 75% chance of successful execution. Cleo has pushed a fix and is continuing to monitor inbound connections. Note: Outbound connections continued to process successfully.
- resolved Sep 10, 2024, 09:18 PM UTC
CIC Engine is confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.