Cleo Integration Cloud incident
Cleo Integration Cloud: CIC Cockpit [Anomaly]
Cleo Integration Cloud experienced a minor incident on December 17, 2024 affecting CIC Cockpit, lasting 7h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2024, 12:07 AM UTC
Cleo Engineers have been notified of a latency which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.
- monitoring Dec 17, 2024, 01:08 AM UTC
The delay has been resolved, Cleo Engineers are continue to monitor.
- monitoring Dec 17, 2024, 03:02 AM UTC
All Cleo Integration Cloud services appear to be performing as normal. Cleo Engineers will continue to monitor.
- monitoring Dec 17, 2024, 05:59 AM UTC
Cleo Engineers are closely monitoring CIC to ensure there is no recurrence of previous condition.
- resolved Dec 17, 2024, 07:40 AM UTC
All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.