Cleo Integration Cloud incident
Cleo Integration Cloud: CIC Agent - Outbound Processing Delay
Cleo Integration Cloud experienced a minor incident on December 27, 2024 affecting CIC Agent, lasting 7h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 27, 2024, 09:24 AM UTC
Cleo Engineers were alerted to a condition that is causing delay in scheduled outbound processes for a subset of customers. A fix has been implemented and we are actively monitoring the results.
- investigating Dec 27, 2024, 10:44 AM UTC
The implemented fix has effectively improved the situation, and Cleo Engineers are actively investigating to address the slight delay observed for a subset of customers.
- investigating Dec 27, 2024, 12:58 PM UTC
Cleo engineers are continuing to investigate and will provide periodic updates.
- investigating Dec 27, 2024, 02:11 PM UTC
Cleo engineers are continuing to investigate. We have noticed an improvement in fewer delays for a subset of customers. Cleo continues to actively monitor the results.
- investigating Dec 27, 2024, 03:34 PM UTC
Cleo engineers are continuing to investigate what is causing a delay in scheduled outbound processes for a subset of customers and will provide periodic updates.
- identified Dec 27, 2024, 04:26 PM UTC
Cleo engineers have identified the underlying cause and are working on corrective actions to address the anomaly. We will continue to provide periodic updates.
- resolved Dec 27, 2024, 04:54 PM UTC
All scheduled outbound processes and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.