Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Router - Inbound and Outbound Processing Delay

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on April 9, 2025 affecting Cleo Integration Cloud - Router, lasting 12h. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 10:06 AM UTC
Resolved
Apr 09, 2025, 10:07 PM UTC
Duration
12h
Detected by Pingoru
Apr 09, 2025, 10:06 AM UTC

Affected components

Cleo Integration Cloud - Router

Update timeline

  1. investigating Apr 09, 2025, 10:06 AM UTC

    Cleo Engineers were alerted to a condition that is causing delay in scheduled outbound processes for a subset of customers. Our team is actively investigating.

  2. investigating Apr 09, 2025, 11:09 AM UTC

    Cleo engineers are continuing to investigate and will provide periodic updates.

  3. investigating Apr 09, 2025, 12:25 PM UTC

    Cleo engineers are continuing to investigate what is causing a delay in scheduled outbound processes for a subset of customers and will provide periodic updates.

  4. investigating Apr 09, 2025, 01:57 PM UTC

    Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled outbound processes for a small subset of customers. Improvements have been made and delays have decreased, We will continue to provide periodic updates.

  5. investigating Apr 09, 2025, 03:09 PM UTC

    Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled inbound and outbound processes for a subset of customers. We will continue to provide periodic updates.

  6. monitoring Apr 09, 2025, 05:02 PM UTC

    Cleo Engineers have applied changes to the CIC Router and are closely monitoring to ensure that all processing is being scheduled as expected.

  7. monitoring Apr 09, 2025, 06:31 PM UTC

    Cleo Engineers are continuing to monitor to ensure that all processing is being scheduled as expected.

  8. monitoring Apr 09, 2025, 08:52 PM UTC

    Cleo Engineers are actively monitoring the situation to ensure that all processing is scheduled as anticipated. We will continue to provide periodic updates in the next two hours.

  9. resolved Apr 09, 2025, 10:07 PM UTC

    All scheduled processes are performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.